Contact information
CONTACT INFORMATION
Last updated: October 19, 2026
Nuvqelro is the seller responsible for orders placed through https://nuvqelro.com.
Customers may contact us for assistance with products, orders, shipping, returns, refunds, payments, privacy requests, or other store-related questions.
1. Customer Support Contact Details
Business Name: Nuvqelro
Email: TorryScarf1813@outlook.com
Phone: +1 818-563-9247
Business Address: 13606 Mindora Ave, Sylmar, CA 91342, United States
Website: https://nuvqelro.com
Customer inquiries are monitored on business days, excluding United States public holidays.
Response times may be longer during holidays, promotional periods, or periods of unusually high demand.
2. Information to Include
To help us respond efficiently, please include:
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Your full name;
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Your order number, if applicable;
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The email address used to place the order;
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A clear description of your question or concern; and
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Relevant photographs if the product arrived damaged, defective, materially different from its description, or incorrect.
Please do not send complete payment-card numbers, card security codes, passwords, or other sensitive account credentials.
3. Order and Shipping Inquiries
For questions about order status or delivery, please include the order number and the email address used during checkout.
Orders are normally processed within 1–3 business days after payment confirmation.
Estimated transit time is 7–15 business days after dispatch.
The estimated total delivery time is 8–18 business days, including processing and transit.
Tracking information will be provided by email when available.
4. Returns and Refunds
Eligible return requests must be submitted within 30 calendar days after delivery.
Customers must contact Nuvqelro and obtain return authorization before sending an item back.
The correct return address and return instructions will be provided after the request has been reviewed.
The published business address above should not be used as an automatic return address unless Nuvqelro has specifically authorized the return to that address.
Return shipping responsibility depends on the reason for the return:
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Nuvqelro covers approved return shipping costs for verified damaged, defective, materially misdescribed, or incorrect items.
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Customers are responsible for return shipping costs for preference-based returns, including change of mind, fit, size, or color.
After receiving return authorization, customers should ship the approved return within 14 calendar days, following the provided instructions.
Approved returns are not subject to a separate restocking fee.
Approved refunds are issued to the original payment method within 10 business days after refund approval. The payment provider may require additional time to post the funds.
Please review our Return and Refund Policy before requesting a return.
5. Privacy Requests
For questions about personal information, access requests, correction requests, deletion requests, or other applicable privacy rights, contact:
Please use the subject line “Privacy Request” and provide sufficient information for us to identify and respond to the request.
Do not include payment-card details, account passwords, or other sensitive account credentials.
For more information, please review our Privacy Policy.
6. Platform Information
Nuvqelro operates its online store using Shopify.
Shopify provides the ecommerce and checkout platform, but Nuvqelro remains the seller responsible for products, order fulfillment, customer service, returns, and refunds relating to purchases made from our store.
7. Updates to Contact Information
Nuvqelro may update its contact information when necessary.
The current contact information will be published on this page and elsewhere on the website where required.